The Mortgage Code is a voluntary code of practice that we and all the lenders we use fully subscribe to and endorse.

The code has 10 main commitments. Broadly speaking, these say that lenders and intermediaries will:

• act fairly and reasonably with you at all times;
• make sure that all services and products keep to the conditions of the code, even if they have their own terms and conditions;
• give you information on services and products in plain language, and offer help if there is any area which you do not understand;
• help you to choose a mortgage to fit your needs, unless you have already decided on your mortgage;
• help you to understand the financial effects of having a mortgage;
• help you to understand how your mortgage account works;
• make sure that the procedures staff follow reflect the commitments set out in the code;
• correct errors and handle complaints speedily;
• consider cases of financial difficulty and mortgage arrears (missed payments) sympathetically and positively; and make sure that all services and products meet the relevant laws and regulations.

The code goes into more detail on each of these commitments.

Please ask your Go4 Independent Mortgage Broker if you would like a copy of the full mortgage code.

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Whilst every effort has been made to ensure that the facts here are correct, no liability is accepted for any errors contained herein or for any loss resulting from actions taken. 

Unless stated all loan and mortgage products are intended for people living in the United Kingdom. Specifically: UK non status mortgages, UK commercial mortgages, UK buy to let mortgages, UK remortgages, UK residential mortgages, UK self build mortgages and UK home owner loans.